Angry Patients

How do you manage angry clients? Joe (name changed to protect his identity) stormed into the office. His face was red, he was breathing hard, and he was waving his cane with one hand while his other hand gripped the checked-in counter in front of him. “The doctor is trying to kill me!” he screamed. … Continue reading Angry Patients

The Art of Giving Grace

Building Stronger Connections Through Understanding Sometimes being around people really stresses me out. I don’t agree with what they have to say, their politics, their religion. I still love these people, though. It just stresses me to be around them. If you can relate and don’t know how to get through the holidays this year, … Continue reading The Art of Giving Grace